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Manager I, WFM
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Job Title:
Manager I, WFMJob Description
Workforce Managers must have strong computer skills in order to store data, create reports, produce plans and perform other tasks. Analytical skills are important for reviewing information and forming appropriate conclusions. Workforce Managers should have strong communication skills to ensure that stakeholders are kept informed of developments effectively and to ensure that all appropriate staff are aware of any challenges. Organizational skills are important as workforce Managers play a key role in establishing an efficient workplace environment and they also must be able to manage a range of tasks and prioritize their responsibilities.Key Responsibilities
Managers will oversee teams utilizing Workforce Management tools to generate and publish staffing plans and schedules.
Maintain accurate forecasts
Audit and maintain headcount accuracy
Submit and track New Hire requisitions as needed to maintain appropriate staffing
Submit and track seat reservations
Create and publish weekly / monthly / annual capacity plans
Collaborate with Operations teams to ensure business needs are met
Post mortem Analysis and production of accurate shrink trends
Model scenarios to meet potentially changing needs and/o improve upon existing environment.
Monitor email and respond to each request within a reasonable amount of time.
Initiate and manage communications between respective teams.
Host weekly planning meetings with WFM and Operations teams to review capacity, training, headcounts, etc..
Knowledge of IEX is mandatory
Location:
PHL Work-at-HomeLanguage Requirements:
Time Type:
Full time
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Job ID: 153629053
Skills:
Analytical Skills, Account Management, Credit Evaluation, Account Plans and Strategies
Skills:
Partner Management, contract management, compliance documentation, ITSM vendor management, Escalation Management, vendor management, procurement, Negotiation Skills, Analytical Skills, Account Management, Sourcing
Skills:
Communication Skills, Sales, Analytical Skills, Brand Management, Project Management
Skills:
Media Relations, Brand Management, Analytical Skills, Project Management, Market Planning, Retail Marketing, local store marketing, influencer marketing
Skills:
Technical Delivery, Analytical Skills, Project Management, Mobile Technologies, Team Leadership, Program Management, Communication, Implementation
