What this job involves:
Standing at the forefront of service delivery.
As the person in charge, you will manage the overall operations, and establish effective working procedures for the group. This role demands efficient people and business management skills, which you will exhibit by identifying the group's objectives and allotting resources to achieve optimal results and meet the company's goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.
Developing a dream team
Is people development your passion If so, this job will be a perfect fit for you. Is people development your passion If so, this job will be a perfect fit for you. In this role, you will lead a diverse group of Talent Acquisition teams across regions — while creating a working environment that promotes collaboration, performance, and personal growth. You'll also play an essential role in boosting our talents career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others In this role you will be at the helm of all things concerning the team's welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.
Exceeding client expectations
Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We've gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You'll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you'll take charge of the site's financial operations targets, process compliance and risk management.
Duties and Responsibilities:
- Build a culture that fosters the values of Ethics, Excellence and Team Work
- Manage the group to ensure that service delivery standards are maintained
- Be the single point of contact for employees on all operational issues
- Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings
- Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
- Assist and support other leaders and solicit a team culture between your peers
- Develop and maintain a collaborative relationship with all stakeholders
- Provide recommendations for continuous improvement and lead the implementation of operational excellence programs
- Manage retention of talent and keep attrition levels to acceptable standards
- Provide reporting and data insights on group performance
Sounds like you To apply, you need to be:
A proactive leader
You'll demonstrate a proactive and professional approach to customer service and stakeholder You'll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams If so, then your can do attitude may just land you this role.
Goal-oriented and ambitious
Are you fluent in both written and spoken English Are you able to make impressive presentations Do you have entrepreneurial skills A yes means you can talk to us now as your strong communication skills will surely land you the job.
Skill and Experience Qualifications:
- Minimum of four years of operations leadership and management
- Experienced in handling multiple teams
- Excellent verbal and written English communication skills
- Advanced proficiency in computer functions within MS Office Suite
- Strong administrative skills in organization and time management
- Exceptional reporting, analytics and presentation skills
- Good understanding of knowledge management principles and procedures
- Excellent interpersonal skills
- Willing to work on shifting/rotating schedules
- Experience in Recruitment Process Outsourcing
- Experience in supporting US-based services is an advantage
- Bachelor's degree preferred
What we can do for you
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.
Apply today!
To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).
