REQ12770 Manager, Hotel Revenue Management (Open)
Position Summary
Manager, Hotel Revenue Management maximizes hotel revenue through room inventory management, positioning, and rate controls. He/She also oversees the profitability, effectivity and overall performance of Premium Mass marketing programs including the Sales Incentive scheme. He/She leads a team in support of these objectives.
Primary Responsibilities
- Manages room inventory proactively across all sales channels and platforms and coordinates with stakeholders to ensure hotel occupancy and revenue are optimized.
- Ensures that the sales incentive scheme and its supporting policies are fair and motivate and reward high performers properly.
- Monitors and understands the competitive landscape and market dynamics, adjusting company strategies when necessary.
- Manages and directs analysts to drive business intelligence or analytics projects and translates data into insights and insights into actions.
- Ensures Data Mart's completeness and cleanliness.
- Sets performance objectives, targets and budgeted expenditure and identifies training needs as required.
- Manages, mentors, and leads the team with efficient deployment of resources and reviews workflow to ensure resources are utilized in an effective manner.
- Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
- Performs any other projects or tasks as assigned by the Director, Strategic Marketing
Key Performance Indicators
- Annual revenue and EBITDA for gaming and hotel
- Improvement in hotel revenue and in the effectiveness of the sales incentive scheme
- Timely completion of delegated tasks with accuracy
- High commitment in delivering and improving customer service, internally or externally
I. Experience
- Preferably 5 years of experience in the field of Yield/Revenue Management and Analytics with at least 3 years in a managerial position; Marketing and operations experience in the gaming or hospitality industry is an advantage.
- Proven track record in highly numerate and analytical roles
II. Education
Tertiary qualifications in mathematics, statistics, economics, actuarial science, or marketing
III. Skills / Competencies
- English language skills are mandatory.
- Knowledge of the Opera Property Management System is critical.
- Highly proficient in SAS e-Guide and SAS programming
- Highly proficient in MS Word, Excel & Power Point
- Comprehension of data structure of various systems downloads, integrations, and processes
- Knowledge in Casino Mathematics is an added advantage.
- Good interpersonal and communication skills
IV. Other Attributes
- Adheres to and supports the Company's Vision & Values
- Motivates others to achieve business objectives and common goals and working as a team.
- Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.
- Achieves agreed objectives and accepts accountability for results.
