Manager – End User Technology Services (EUTS)
Location: Onsite/Hybrid
Experience: 10+ Years
We are looking for an experienced Manager - End User Technology Services (EUTS) to lead end-user support operations, workplace technology services, and service delivery excellence. The ideal candidate will drive user experience, manage support teams, and ensure the reliability and efficiency of IT services across the organization.
Key Responsibilities:
- Lead End User Technology Services, including desktop, laptop, mobility, collaboration, and workplace support.
- Manage L1/L2 support teams and ensure SLA/KPI compliance.
- Drive incident, problem, and service request management.
- Oversee endpoint management, software deployment, asset lifecycle, and IT service improvements.
- Collaborate with business stakeholders, vendors, and infrastructure teams.
- Lead technology transformation and user experience initiatives.
Requirements:
- 10+ years of IT support/service delivery experience, with at least 3 years in a leadership role.
- Strong knowledge of Windows environments, M365, endpoint management, ITSM, and workplace technologies.
- Experience managing service desk and end-user support operations.
- Excellent stakeholder management, leadership, and communication skills.
- ITIL certification is a plus.
