Manager, Counter | SM Store Laoag

Job description

Responsible for promoting effortless customer experience and operational excellence within Counter Operations through effective management of required responsibilities. 

Responsibilities:  

• Manage Counter personnel 
• Hold Counter Supervisors accountable to workspace management 
• Determine number of counters to be opened & the number of POS machines to be opened per shift 
• Plan and prepare for peak season requirements (i.e. shopping bags, staff, etc.) 
• Monitor and analyze trends (individual cashier transactions profile, processing speed, transactions per POS) to drive the expected performance through action items 

Qualifications: 

• Candidate must possess at least a Bachelor's/College Degree in any business-related course 
• Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent. 
• With at least 3 years of experience in bank operations or counter-cashier functions