About Us:
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
https://www.weareams.com/
The Role:
What if your skills mattered more than your job title
At AMS, we're building teams that are curious, collaborative, and committed to doing great work. We're looking for a Manager - Client Services who will be responsible for the delivery and operational leadership of Team Leaders / Recruiters & Sourcers for one large regional complex solution or multiple regional teams. Supporting the Senior Manager/Client Services director in driving the achievement of the function's commercial and people strategy; managing their teams to fulfil all contractually agreed service and quality thresholds.
Key Accountabilities:
- Execute people strategy across team span focussing on hiring, development, wellbeing, engagement, and retention.
- Leading, coaching, and developing direct reports (Team Leaders) with a clear focus on tangible outcomes, talent development and provision of destination career pathways
- Team 121's, coaching and development sessions and skip level meetings as appropriate
- Support and where appropriate lead team meetings & engagement activity
- Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader teams & COE
- Conduct quarterly performance appraisals, mid-year and end of year reviews, including PDPs
- Delivery Management/Performance, Compliance and Finance
- Responsible for scaling up/down the teams to ensure delivery against target and budget.
- Input in to, and action, account budget and reforecast processes to align team structures and performance outcomes with demand plans and client account strategy
- Responsible for ensuring team understands the account's commercial model, and their role in helping achieve its strategic priorities and KPI targets
- Weekly Capacity reviews - workload, risks, challenges, win themes
- Accountable for accurate and timely reporting of operational performance from both an AMS and client perspective. Adopt all new reporting toolkits to accurately manage team capacity, workload allocation, funnel metrics and outputs. Weekly review of performance trends including follow up conversations with DR's and key internal stakeholders
- Execute and deploy client fulfilment strategy across portfolio
- Work with Team Leaders to ensure that tools and channel strategy supports achievement of key metrics such as source mix, time to short list etc. and ensure that all Sourcers are utilising all tools effectively. Review of tool utilisation / channel utilisation etc. (LinkedIn, Talent Communities, CVDB's etc.)
- Briefing QA, Mandatory Process / Training
- Excellence in Sourcing - Delivery
- Work with AMS peers to understand best practices and opportunity for innovation leveraging experience from other client groups
- Execute & embed Projects / CI / Transformation / Stabilisation as required
Skills & Requirements:
- Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action.
- Experience in delivering end-to-end recruitment services. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets)
- Experience managing a team, demonstrable ability to manage, coach and develop direct and indirect reports. Experience leading virtual or remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed teams.
- Thorough understanding of legislation affecting area of work and ability to guide and advise clients on legislation.
- Agile in response to change or uncertainty - able to cope with and lead a team and client through significant change.
- Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment.
- Subject matter expertise in recruitment practices including sourcing strategies, recruitment models, best practice recruitment.
Why AMS:
At AMS, we come from every walk of life - and that's what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world's leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package
- Hybrid model
Our statement
We're committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.
If you're ready to bring your skills, curiosity, and passion, click Apply and let's explore what we can achieve together!
