Be part of
one of the fastest-growing automotive brands here in the Philippines.
The exclusive distributor of Foton Trucks, Chery, Lynk & Co, BAIC Auto, and Radar EV Pick-up in the Philippines is looking for
Manager/Assistant Manager for Technical Support!
This position commits to deliver high-quality technical support to ensure the effective resolution of concerns. It involves diagnosing problems, recommending solutions, and providing guidance for optimal performance and safety of vehicle.
Main Responsibilities
- Provide technical assistance to customers, dealership service departments, PDI, and field technicians ensuring high levels of customer satisfaction by addressing concerns and resolving issues efficiently.
- Diagnose and troubleshoot complex automotive issues using diagnostic tools and software and offer solutions and recommendations for vehicle repairs and maintenance.
- Document all customer interactions, technical issues, and resolutions accurately. Prepare detailed reports on recurring issues and propose improvements and maintain up-to-date records of technical support activities.
- Stay updated with the latest automotive technologies, repair techniques, and industry standards; and share those knowledge and best practices to the technical support group and to the dealers technicians.
- Communicate effectively with colleagues, customers, and other stakeholders to ensure a clear understanding of technical issues and solutions.
- Participate in meetings and discussions, local and international, related to product improvements and technical updates.
- Manage and maintain technical resources, including diagnostic tools, software, and service manuals.
- Ensure the availability and accessibility of technical information and resources for service personnel.
- Ensure compliance with all safety regulations and industry standards in the provision of technical support.
- Promote and enforce safety protocols and best practices among service personnel.
- Coordinate with Chery International the product issue, request for improvement and monitor the implementation.
- Issuance of Technical Service Bulletin for known technical concerns.
- Issuance and implementation of Recall Bulletin if there's any, and monitor the completion.
To be successful in this role you must be...
- College graduate of a four-year business course or equivalent working experience.
- Exposed in vehicle workshops such as repair and diagnosing with 5-6 years of Experience.
- Knowledgeable with Automotive Technology, Microsoft Office, and General Office Operation.
- Excellent in communication skills, both verbal and written.
- Able to understand vehicle system mechanical, electrical, and computer system.
- Keen to detail and can work independently.
- Proficient in building relationships with dealer technician.
- Excellent with organizational and time management skills.
- Skilled to drive vehicles.
Working Pattern and Location:
- Join Date: January 2026
- Employment Type: Full-time employee
- Work Location: On-site
- Working Hours: 45 hours per week (7:30 AM to 5:30 PM)
- Workdays: Monday to Friday
- Location: Chery Commonwealth. M3HM+V9X Brgy, Commonwealth Ave, Quezon City, Metro Manila, Philippines
