Job Summary
The Applications Support Manager leads application‑driven initiatives that support retail operations, customer experience, and digital transformation. This role combines project management and application lifecycle oversight, partnering closely with IT teams, vendors, and retail business stakeholders.
Job Responsibilities
- Lead end‑to‑end application projects from planning and design through deployment and post‑implementation support.
- Manage the application lifecycle, including upgrades, enhancements, maintenance, integrations, and system decommissioning.
- Support retail applications such as POS, inventory management, merchandising, e‑commerce, and back‑office systems.
- Coordinate cross‑functional teams to deliver projects on time, within scope, and budget.
- Ensure applications meet business, security, and compliance requirements in a fast‑paced retail environment.
- Monitor application performance, incidents, risks, and dependencies throughout the project lifecycle.
- Develop and maintain project plans, timelines, status reports, and stakeholder communications.
- Serve as the primary liaison between business users, IT teams, and third‑party vendors.
Job Qualifications
- Graduate of Information Technology or Computer Science or any related course
- 5+ years experience in project management, especially on major project
- Strong experience in application management and IT project management.
- Solid knowledge of SDLC, change management, and application support models.
- Experience working with Agile, Waterfall, or hybrid project methodologies.
