Management Trainee

Responsibilities:
Daily Centre Operations

Support the daily running of the centre and ensure professional front-of-house service.

Maintain a welcoming and efficient environment for parents, students and visitors.

Customer Service

Attend to customer enquiries via walk-in, phone and email.

Understand customer needs and provide timely assistance.

Ensure all customer issues are resolved and closed within agreed timelines.

Sales & Retention Support

Work closely with the District Manager to support student retention efforts.

Assist in achieving enrolment targets through effective communication and follow-up.

Reporting

Prepare and submit accurate reports to HQ on enrolment, assessments and withdrawals.

Ensure timely submission of required centre documents.

Systems & Records Management

Update the student management system promptly for all admissions, withdrawals and class movements.

Maintain accurate, audit-ready records in accordance with company policies.

Payments & Accounts Receivable

Assist customers with fee payments and related enquiries.

Monitor outstanding payments and conduct follow-ups where necessary.

Perform basic reconciliation of transactions as required.

Petty Cash Management

Maintain the centre's petty cash float and ensure supporting documents comply with SOPs.

Student Welfare & Safety

Ensure the safety and well-being of all students within the centre.

Follow incident escalation procedures in the event of accidents or behavioural issues.

Facilities & Inventory Management

Maintain overall cleanliness and readiness of the centre.

Ensure stationery, teaching resources and merchandise are adequately stocked.

Issue Management

Identify and track day-to-day operational issues.

Escalate urgent or complex matters promptly to management.

Ad-hoc Duties

Support centre events, assessments and other administrative/operational tasks as assigned.

Requirements

1. Education Background

Diploma or Degree in any field

2. Experience (Preferred but Not Required)

0-2 years of work experience

Experience in customer service, teaching, retail, hospitality, or centre operations is an added advantage

3. Skills & Competencies

Strong communication and interpersonal skills

Good problem-solving and decision-making skills

Ability to multitask and work under pressure

Good organisational and planning ability

Comfortable with handling parents, customers, and staff

Tech-savvy: able to use Microsoft Office and basic digital tools

4. Operational Requirements

Able to commit to centre hours (Weekdays 1pm-9pm, Weekends 9am-6.30pm)

Comfortable working weekends (with weekday off-in-lieu)

Able to handle centre operations, parent enquiries, and teacher coordination

Comfortable supporting teachers, classroom management, and basic sales/enrollment explanation