Discover your 100% YOU with MicroSourcing!
Position:
Managed Service Request Specialist
Location:
BGC, Taguig
Work setup & shift:
Onsite | Dayshift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Managed Service Request Specialist, you will:
- Coordinate and fulfill complex service requests within the telecommunications managed services portfolio.
- Act as the primary point of contact for stakeholders regarding request status, timelines, and escalations.
- Validate request requirements and ensure all necessary approvals are obtained before execution.
- Monitor service level agreements (SLAs) and take proactive measures to prevent breaches.
- Liaise with various technical delivery teams to ensure timely and accurate fulfillment of orders.
- Identify opportunities for request automation and process optimization to improve turnaround times.
What You Need
Non-negotiables
- Proven experience in Service Desk, Request Fulfillment, or Service Management roles.
- Strong organizational skills with the ability to manage multiple high-priority requests simultaneously.
- Exceptional customer service and professional communication skills.
- Experience working with ITSM ticketing systems.
Preferred Skills/expertise
- ITIL Foundation certification.
- Background in Telecommunications or Managed Services environments.
- Knowledge of service catalog management and workflow design.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
