Desired Competencies (Technical/Behavioral Competency)
Must-Have
- 15+ years of Experience in managing Major Incidents in banking domain
- Excellent Verbal & Written communication skills.
- Able to manage CxO level/Sr Business/Technology leads
- Ability to work in 24x7 shift model
- Ability to work in hostile environment and look for solutions by managing various stakeholders.
- Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
- Drive RCA independently and ensure closure of the problems.
- Ability to send to regular updates to all the stakeholders.
Good-to-Have
- ITIL Certification
- Handled Major Incidents independently
S
NResponsibility of / Expectations from the Role
1 End to End ownership of the war rooms, run war room, and drive RC
A2 Escalation Managemen
t3 Stakeholder Management, CxO/Business/Technology lead
s4 Own RCA and ensure Solution is deployed into production
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