Maintenance Coordinator
Location: PH
Schedule: Full-time, U.S. working hours (CST or EST overlap)
Industry: Property Management
Salary Range: $1,300 – $2,000 USD/month
About the Role
A growing U.S.-based property management firm, is hiring 2 Maintenance Coordinators to support its expanding portfolio of residential properties. This is a long-term, full-time remote role with a U.S. company that values proactive communication, reliability, and critical thinking.
As a Maintenance Coordinator, you'll be the first point of contact for tenants reporting maintenance issues. You'll triage, prioritize, and assign work orders through platforms like AppFolio and Property Meld — ensuring that repairs are handled quickly and efficiently.
Responsibilities:
- Respond to maintenance requests from tenants and owners in a timely and professional manner
- Triage and prioritize work orders based on urgency and severity
- Dispatch service vendors or in-house technicians
- Communicate with residents and vendors to follow up on repairs and completion timelines
- Use AppFolio and Property Meld to manage and track maintenance issues
- Document all communications and status updates within the system
- Support the property management team with reporting and vendor coordination
Requirements:
- 2+ years of experience in a Maintenance Coordinator or similar role within property management
- Excellent written and spoken English
- Strong customer service orientation — calm, friendly, and solutions-focused under pressure
- Detail-oriented and organized — able to juggle multiple requests and priorities
- Critical thinker — able to assess maintenance requests and determine the best course of action
- Familiarity with urgency ranking of maintenance issues (e.g., emergency vs. routine)
- Proficient in AppFolio and Property Meld (strongly preferred)
- Able to work full-time during U.S. business hours (CST/EST overlap)
Bonus:
- Experience supporting U.S. property managers
- Familiarity with U.S.-based housing laws or maintenance standards
