Maintenance Coordinator

Maintenance Coordinator

Job Type: Full-Time

Work Hours: Monday to Friday, 8:30 AM to 5:00 PM Central Time, with a 30-minute unpaid break

Salary: $1,000 per month

Job Overview:

We are seeking an organized and proactive Maintenance Coordinator to manage the scheduling and coordination of property maintenance services. This role will serve as a key point of contact between customers, residents, property management teams, and maintenance technicians, ensuring service requests are properly scheduled, communicated, and tracked through completion.

The ideal candidate is detail-oriented, responsive, and service-driven, with strong communication skills and excellent follow-through. They will be responsible for coordinating multiple service requests and appointments, helping prioritize work based on urgency and availability, and ensuring technicians have the information they need to complete each job efficiently. The Maintenance Coordinator will also help maintain accurate job records, communicate updates or schedule changes, and provide timely follow-up to ensure a smooth experience for both customers and the maintenance team.

Key Responsibilities:

• Coordinate and schedule maintenance requests and service appointments based on availability, urgency, and technician schedules.
• Communicate with customers, residents, property managers, and maintenance technicians regarding service requests and appointment details.
• Assign and dispatch maintenance work to the appropriate technicians.
• Maintain accurate scheduling and job information within Jobber.
• Monitor open work orders and follow up on outstanding or incomplete jobs.
• Communicate schedule changes, delays, and updates to the appropriate parties.
• Review incoming maintenance requests and ensure they contain the necessary information for technicians to complete the work.
• Coordinate follow-ups for recurring, incomplete, or additional maintenance needs.
• Maintain accurate records of service activity, appointments, communications, and job status.
• Prioritize urgent maintenance requests and escalate issues when necessary.
• Support the maintenance and operations team with general administrative and scheduling tasks as needed.

Required Skills & Qualifications:

• 2+ years of experience in maintenance coordination, scheduling, property management, facilities, dispatch, customer service, or a related field preferred.
• Experience with Jobber is strongly preferred.
• Strong organizational and time-management skills with the ability to manage multiple appointments and service requests simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Ability to prioritize requests based on urgency and scheduling needs.
• Comfortable communicating with customers, property managers, technicians, and other stakeholders.
• Proficiency with CRM, property management, and scheduling software, with the ability to learn and navigate new systems quickly.
• Ability to work independently while effectively coordinating with a maintenance and operations team.
• Professional, dependable, and customer-focused approach.

Note: An NBI or police clearance will be required upon acceptance of the job offer.