Assistant Property Manager / Maintenance Coordinator
Job Type: Full-Time
Work Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time with a 1-hour break
Salary: $1,200 per month
Job Overview:
We are seeking a highly organized, proactive Assistant Property Manager / Maintenance Coordinator to support the day-to-day operations of our property management team, with a primary focus on coordinating and overseeing maintenance requests from initiation through completion. This role will utilize AppFolio and Maintenance Performer, an AI-powered maintenance management platform, to streamline maintenance operations, monitor work order progress, and ensure timely resolution of tenant requests.
The ideal candidate is detail-oriented, possesses strong communication and problem-solving skills, and can effectively prioritize maintenance issues based on urgency. This individual will serve as a key liaison between tenants, vendors, and the internal property management team to ensure a high level of service and operational efficiency.
As the role evolves, the Assistant Property Manager / Maintenance Coordinator will also support broader property management functions, including lease administration, rent collection follow-up, and eviction intake coordination.
Key Responsibilities:
- Manage and track maintenance requests through AppFolio and Maintenance Performer from initiation to completion.
- Leverage Maintenance Performer's AI-powered workflows and tools to improve maintenance coordination, communication, and work order resolution times.
- Review incoming maintenance requests and assess urgency to ensure time-sensitive issues are prioritized appropriately.
- Coordinate with tenants, vendors, and internal team members to schedule and facilitate maintenance work.
- Monitor the progress of open work orders and follow up to ensure timely completion.
- Maintain accurate records, updates, and documentation within AppFolio.
- Communicate with tenants regarding maintenance status, scheduling, and resolution updates.
- Coordinate with vendors to obtain updates, schedule repairs, and ensure service expectations are met.
- Escalate urgent maintenance concerns and provide timely updates to the property management team.
- Assist with lease administration, including preparing and sending lease documents.
- Follow up with tenants regarding past-due rent balances and payment arrangements.
- Support the eviction process by preparing and managing eviction intake documentation.
- Assist with additional property management and administrative tasks as needed.
Required Skills & Qualifications:
- Previous property management, assistant property management, or property administration experience preferred.
- Fluent in English (written and verbal), with the ability to communicate professionally with tenants, vendors, and property owners.
- Experience with AppFolio is highly preferred, with the ability to navigate and manage property management workflows efficiently.
- Experience with Maintenance Performer or other AI-powered property management and maintenance platforms is a plus.
- Experience coordinating maintenance requests, work orders, vendors, and tenant communications.
- Strong understanding of maintenance workflows and the ability to assess and prioritize requests based on urgency.
- Excellent organizational skills with the ability to manage multiple tasks, deadlines, and follow-ups simultaneously.
- Strong written and verbal communication skills.
- Detail-oriented with excellent problem-solving skills and follow-through.
- Comfortable working remotely and collaborating with a distributed team.
- Proficiency with Microsoft Office Suite, Google Workspace, and property management systems.
- Ability to maintain professionalism when communicating with tenants, vendors, and internal team members.
- Experience with lease administration, rent collection follow-up, or eviction processes is a plus.
- Self-motivated, proactive, and capable of working independently with minimal supervision.
Note: An NBI or police clearance will be required upon acceptance of the job offer.
