Maintenance Coordinator

Keep Homes Running Smoothly

A great resident experience starts with fast, reliable maintenance.

We're looking for a Proactive and Organized Maintenance Coordinator to oversee maintenance operations for a portfolio of New York apartment buildings. You'll be the main point of contact for maintenance requests, coordinating with tenants and maintenance teams to ensure issues are assessed, prioritized, and resolved quickly.

If you're an excellent communicator who thrives in a fast-paced environment and enjoys solving problems, we'd love to meet you.

What You'll Do

• Manage the maintenance process from initial request through completion.
• Assess incoming maintenance requests and determine the appropriate next steps.
• Coordinate with maintenance teams to schedule and complete work orders efficiently.
• Respond to tenant calls and emails with professionalism, empathy, and urgency.
• Follow up with tenants and vendors to ensure issues are fully resolved.
• Prioritize maintenance requests based on urgency and impact.
• Maintain accurate records of work orders, updates, and completed repairs.
• Keep clear communication between tenants, maintenance staff, and internal teams.

What You'll Bring

• Experience in maintenance coordination, property management, customer service, or a similar role.
• Experience handling maintenance requests for residential properties is highly preferred.
• Excellent verbal and written English communication skills.
• Strong organizational, multitasking, and time management skills.
• Ability to assess priorities, solve problems, and make confident decisions.
• A customer-focused, empathetic, and professional approach.
• Ability to take ownership of maintenance requests from start to finish.
• Comfortable managing a high volume of requests in a fast-paced environment.
• Tech-savvy and able to quickly learn property management software.

Why This Role Matters

When maintenance issues are handled quickly and professionally, residents feel supported and properties run more efficiently. Your ability to coordinate people, communicate clearly, and keep every request moving will play a key role in delivering an exceptional resident experience while helping our property operations succeed.