Package and distribute of Packages and Security Patches/Hotfixes via JAMF Pro
Prepare and deliver JAMF Pro SLA and saturation reports for internal management.
Maintain and improve documentation relating to the JSS administration processes and procedures
Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server
Configures Extension Attributes to dynamically administer managed devices
Creates Scripts used within JAMF Pro that is used for deployment
Configure JAMF Pro Policies to be advertised to users and for security patch deployments
Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools.
Applies understanding and knowledge of information systems products and services to assist users.
Install software and follow ETLA guidelines in place.
Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.
Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
Demonstrate commitment to high quality customer service.
Follow ITIL procedures for incident and request fulfillment management.
