Job Overview
KDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements, including flights, hotels, and personalized itineraries, using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role.
Job Responsibilities
- Research, plan, and book personalized travel itineraries—flights, hotels, and transportation—using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences.
- Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues to ensure timely processing and problem-free travel.
- Communicate professionally with clients via WhatsApp, email, and phone, delivering courteous, discreet, and culturally aware service to high-net-worth individuals.
- Monitor in-trip clients and respond to real-time travel concerns, providing expert support and proactive solutions, particularly during weekends and holidays.
- Engage directly with clients to offer expert travel advice and resolve urgent travel needs with professionalism and sensitivity.
- Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests.
- Build and maintain strong supplier relationships, contributing to continuous improvement of services and client experience.
- Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay informed on global travel trends and luxury service standards.
Job Requirements
- At least 2 years of experience in luxury travel or concierge services, including personalized bookings such as restaurants or private transfers.
- Proven hands-on experience with Amadeus GDS—must be proficient in booking, ticketing, and handling re-issues.
- Prior experience as an Executive Assistant (EA) is highly valued, especially involving complex travel support
- Background in internal team support, handling travel logistics on behalf of account managers or executives
- Excellent communication skills and professional demeanor across multiple channels (WhatsApp, Email, Phone)
- Strong attention to detail in creating client-ready itineraries and proposals
- Able to work independently and manage weekend and holiday shifts with minimal supervision
- Familiarity with fare rules, rebooking processes, and documentation standards
