Make your next big career move by applying as KMC Solutions next CLIENT ADVISOR!
The Client Advisor holds a key role within Lartisien. They are responsible for designing bespoke travel experiences and overseeing the stays of a high-potential, high-end clientele, while ensuring their development and long-term loyalty.
As a true ambassador of the brand, they offer unforgettable journeys and unique experiences to their clients. They continuously anticipate even the most implicit needs and deliver exceptional service. They are the guardian of Lartisien's image, values, standards of excellence, and service quality.
The role combines relational excellence, strong anticipation skills, advanced personalisation, and commercial responsibility. It requires a balanced presence, great discernment, and outstanding relationship-building abilities.
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a CLIENT ADVISOR include:
1. Develop a personalised and long-lasting relationship with each Member
- Acquire an in-depth understanding of each client and nurture this knowledge over time.
- Lead introduction calls as key, foundational moments of the relationship.
- Build a long-term relationship of trust, based on listening, accuracy, and high-quality exchanges.
- Ensure a regular, subtle, and always tailored presence aligned with the Member's expectations.
2. Anticipation and proactivity
- Anticipate Members needs, including those that are not explicitly expressed.
- Make travel, experience, or adjustment proposals that are thoughtful, relevant, and detail-oriented.
- Intervene proactively, at the right moment and with the appropriate level of attention.
3. Relational and commercial development
- Identify opportunities to propose new travel projects with subtlety and precision.
- Enrich the Member's annual experience through relevant, inspiring, and high-value propositions.
- Develop the value of each relationship with a long-term perspective, while preserving authenticity and the quality of the connection.
4. Clienteling and structured follow-up
- Manage an annual calendar of transactional and relational touchpoints, ensuring their coherence and quality.
- Transform loyalty into long-term attachment by nurturing a personalised and engaging relationship.
- Provide regular and structured reporting on interactions, client follow-up, and commercial performance to Management.
5. Coordination and personalisation of stays
- Ensure coherence and excellence of all proposals in close collaboration with Travel Designers and Destination Managers.
- Guarantee a high level of personalisation across all components of the stay: accommodation, dining, private transfers, experiences, and partners.
- Create moments of surprise and emotion through refined, tangible, and memorable personalisation.
6. Operational excellence
- Guarantee flawless execution quality at every step of the client journey.
- Work closely with the Customer Service and Travel Designer teams to ensure a smooth, coherent, and consistently exceptional experience.
To apply, you must be an expert on the following requirements:
- Excellent customer interpersonal skills, ability to interact with a high-end clientele by both telephone and e-mail.
- Sales philosophy, motivated by goal achievement.
- Excellent presentation in line with Lartisien's brand image.
- Excellent communication skills (written/oral)
- Agility, autonomy, creativity, proactivity, attention to detail
- Ability to adapt and willingness to work in a fast-growing, ambitious and demanding environment.
It will also be favorable if you are knowledgeable in:
- Excellent client relations and ability to interact with a high-end clientele; strong adaptability to cultural specificities.
- impeccable presentation aligned with Lartisien's brand image, with an advanced understanding of luxury codes.
- Passion for travel; knowledge of destinations, hotels, and experiences; strong curiosity for one's dedicated market and high-end clientele.
- Ability to anticipate needs and personalise each interaction.
- Strong cross-functional leadership and genuine enjoyment of teamwork.
- Excellent communication skills (written/oral). Fluency in English required.
- Strong analytical and synthesis abilities.
- Agility, autonomy, creativity, proactivity, and rigor.
- Ability to adapt and desire to work in a fast-growing, ambitious, demanding, and evolving environment.
- High levels of commitment and availability consistent with the expectations of the target clientele.
