Low code engineer- Jira Service Management (JSM) / ITSM Implementation

Low-Code Engineer

Specialisation

Jira Service Management (JSM) / ITSM Implementation

Platform

GovTech SHIP-HAT JSM

Primary Focus

ITSM modernisation, migration, automation and integration

Work location: Jurong

Required Experience and Skills

Strong hands-on experience implementing and configuring Atlassian Jira Service Management.

Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.

Good understanding of ITSM processes and practices.

Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.

Experience with workflow automation, business-rule configuration and system integration.

Experience using REST APIs, webhooks or similar integration methods.

Experience with Jira and Confluence.

Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

Integration with GitLab or DevOps toolchains.

JSM Assets / CMDB capabilities.

ITIL certification or strong practical ITIL knowledge.

Enterprise or government environment experience.