Company Description Loop Contact Solutions is a full-service call center based in Manila, serving American businesses with high-quality customer support, retention, and sales at competitive costs. Located in the world's leading call center city for U.S. companies, the organization draws from a deep pool of seasoned call center professionals fluent in American English. Loop supports clients across diverse industries, including finance, beauty, property management, luxury consumer goods, and advisory services. The team builds or refines scripts and processes, and maintains strict quality assurance to ensure accurate, effective representation of each client's brand. Loop's goal is to be the go-to Philippine call center for businesses seeking world-class support and sales while optimizing their budget.
Role Description This is a full-time, on-site Sales/Customer Service Representative role based in Makati. The individual in this role will handle inbound and outbound calls, assist customers with inquiries, provide product and service information, and resolve issues in a timely and professional manner. Daily responsibilities include promoting and upselling products or services, processing orders, updating customer records, and following established scripts and call flows while adapting to customer needs. The representative will collaborate with team members to meet performance targets, maintain high quality standards, and contribute feedback to improve processes. The role requires consistent attendance on-site, adherence to company policies, and a strong focus on delivering courteous, accurate, and efficient customer experiences.
Qualifications
- Strong verbal and written communication skills in English, with clear, neutral or American-style accent and active listening abilities.
- Customer service skills, including problem-solving, conflict resolution, and the ability to handle high call volumes with patience and professionalism.
- Sales and persuasion skills, such as objection handling, upselling, cross-selling, and closing techniques.
- Basic computer and CRM skills, including accurate data entry, call documentation, and navigation of multiple systems while on calls.
- Ability to work on-site in Makati on a full-time schedule, with reliability, time management, and adaptability to shifting schedules.
- Previous experience in a call center, customer support, or sales environment is preferred but not strictly required.
- High school diploma or equivalent; college-level education or degree in business, communications, or related fields is an advantage.
- Customer-focused mindset, professionalism, and willingness to participate in training and continuous performance improvement.
