Logistics Support Officer

Job Description

• Monitors inbound deliveries using carrier provided tracking tools, identify delayed shipments within transit process, and escalate to logistics/planning stakeholders for further action.
• Monitors outbound deliveries to export customers using carrier provided tracking tools, to provide value added services including pre-alert notification and where shipments deviate from plan.
• Monitors outbound deliveries to domestic AU and NZ customers using carrier provided tracking tools. Identify delivery exceptions and follow pre-determined resolution matrix to pre-emptively inform and resolve customer facing delivery impacts.
• Source data and update weekly AU and NZ WHS backlog and domestic transit time information and share with PT stakeholders across the business.
• Assist logistics/planning stakeholders with resolution of WHS delivery quality topics (e.g. incorrect supply, damage, faulty related documentation to ensure correct systematic handling and outcome.
• Monitors quality blocked inventory that is beyond target aging (e.g. 6 months) and escalate to logistics/marketing stakeholders for resolution actions.
• Support with co-ordination of rework activities between logistics and technical stakeholders or 3P providers (e.g. local TEF modifications, re-labelling activities).
• Support with identification of gaps and facilitate updating of missing dimensional and volumetric UoM information to enhance quality of system material masterdata and dependant processes.
• Co-ordinate consolidation of weekly AU NZ inventory transfers request from planners and escalate any delays to logistics/planning stakeholders.
• Support with other PT Logistics related projects and activities as required.

Qualifications

• Bachelors Degree in Business or Logistics related courses
• Minimum 2 to 5 years of proven experience in a BPO setup preferably with Australian and New Zealand accounts
• Collaborate and work well with others to achieve specific target and objectives.
• Able to coordinate with local and regional team
• With background in SAP
• Amenable to work onsite and can start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.