Logistics & OPS Resolution Specialist, SPX Express (Project Based), Podium Ortigas

Review customer complaints and validate rider delivery attempts using photos, system logs, and timestamps.

Investigate delays or issues at key logistics points like sorting centers, drop-off partners, and hubs.

Coordinate with Rider Operations, Facilities, and Customer Service teams to resolve and close cases.

Document findings clearly and apply appropriate sanctions or corrective actions.

Spot recurring issues and raise process gaps or improvements for investigation and follow-up.

Ensure resolution within service levels and productivity requirements are met consistently.

Educational Background & Certifications Requirement
Fresh graduates or entry-level candidates with strong attention to detail are welcome

Knowledge and Skills

Clear communicator and team player, especially in cross-functional coordination.

Analytical mindset with a fair and objective approach to investigations.

Comfortable using spreadsheets, dashboards, and case management tools.

...Good command of English Language (for synthesizing/ creating case summaries)