Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open fully remote work and can hire anywhere in Philippines aligned to U.S. Eastern Time working hours.
About The Opportunity
hands-on operations lead responsible for day-to-day execution of time clock hardware fulfillment and reverse logistics. This is a non-manager player-coach role that drives queue health, SLA performance, and operational quality while serving as the primary escalation point for complex orders, shipping issues, and RMAs/returns.
What You'll Get To Do
- Lead daily fulfillment operations: prioritize work, manage backlog/aging, and coordinate handoffs to meet SLAs.
- Provide day-to-day direction and coaching to Fulfillment Specialists (work assignment, QA checks, documentation standards).
- Process and resolve complex fulfillment work: high-priority orders, shipment exceptions, replacements/reships, and escalations.
- Coordinate with 3PL/warehouse partners and carriers (e.g., FedEx, DHL) to release orders, confirm shipments, and resolve delivery issues.
- Execute international shipping workflows and ensure accurate documentation using controlled references (e.g., HS codes from approved master data); escalate non-standard compliance concerns.
- Own reverse logistics execution and governance: RMA validation, return labels, receipt confirmation, and disposition tracking.
- Enforce hardware controls: serial/asset tracking and kit/accessory completeness for time clock bundles.
- Maintain audit-ready records and ensure clean case management in Salesforce with clear, SLA-based updates.
Skills And Experience We Value
- 610+ years in fulfillment/logistics/order management with 3PL and carrier coordination (hardware/electronics preferred).
- Prior experience as a hands-on lead/SME (guiding daily work and escalations; not necessarily a people manager).
- Working knowledge of international shipping processes and trade documentation basics.
- Strong Excel skills (pivots/lookups/reconciliation) and high documentation discipline.
- Experience with Salesforce (or similar case management tools).
- Strong English communication and comfort working in a structured, high-volume environment.
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
