Logistics Finance - Billing, Claims, Disputes, and Compliance Sub-Lead
Logistics Finance - Billing, Claims, Disputes, and Compliance Sub-Lead
Shopee- Posted a month ago
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Job Description
Job Description:
- Lead the end-to-end validation and reconciliation of 3PL claims, billing disputes, and payment settlements.
- Drive timely resolution of complex operational and financial disputes while ensuring compliance with internal policies and contractual agreements.
- Partner with Logistics, Finance (AP/AR), Customer Service, Fraud, Product, and Regional teams to resolve cross-functional issues and improve operational efficiency.
- Own governance of claims and billing processes by monitoring KPIs, enforcing SLAs, and strengthening operational controls.
- Analyze claims, billing, and payment trends to identify root causes, financial risks, and opportunities to reduce write-offs and revenue leakage.
- Design and implement process improvements, automation initiatives, and standardized validation frameworks to improve accuracy and scalability.
- Build dashboards and reporting to provide management with actionable insights on claims performance, financial exposure, and operational health.
- Support the Team Lead in driving operational excellence, stakeholder management, and strategic initiatives across Logistics Finance.
Requirements:
- Bachelor's degree in Logistics, Supply Chain, Finance, Accounting, Business Administration, Industrial Engineering, or a related field.
- 3-5 years of experience in Logistics Operations, Finance Operations, Supply Chain, E-commerce, or a related field.
- Experience handling claims, disputes, billing validation, payment reconciliation, or financial operations in a high-volume environment.
- Experience working with third-party logistics providers (3PLs) or external vendors is highly preferred.
- Proven experience managing cross-functional stakeholders across Operations, Finance, Customer Service, Product, or Regional teams.
- Demonstrated experience driving process improvements, automation, or operational transformation initiatives.
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS, Power Query, and dashboard creation. Experience with Power BI or SQL is an advantage.
- Strong analytical, problem-solving, and reconciliation skills with the ability to work with large datasets and identify financial and operational risks.
- Strong communication and stakeholder management skills with the ability to influence decisions using data.
- Self-driven with strong ownership, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
More Info
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Key Skills
billing validation
claims disputes
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