Description
The position exists to manage partial string orders, including costing, quotation, order placement, scheduling, shipping, delivery management, and installer coordination to minimize cycle time, inventory levels, and cost, while maximizing customer service.
Responsibilities
- Create quote leads and responsible on the provision of proposals to the customer.
- Provide battery, freight, disposal and labor costing..
- Process Purchase order from end-user and review for possible stamping.
- Coordinate shipping based on customer needs, costs, logistics and inventory levels.
- Process orders into the system, track and monitor delivery.
- Source out batteries that will ship direct from vendors.
- Transmit and monitor Purchase Orders to buy batteries from vendors.
- Coordinates with Customer Engineer and Power Technical Support on batteries under warranty.
- Responds timely and accurately to customer issues.
- Identifies customer needs through communication and probing.
- Creates solutions to customer problems. Provide sound recommendation to their queries. Provides resolution the first time.
- Assists customers in handling, servicing, follow-up, communication and closure of issues.
- Completes workload on time. Monitors if transactions are processed in a timely manner.
- Implements error-proofing method to ensure all transactions done are accurately.
- Participates in conferences calls, meetings and discussions with customers.
- Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
- Coordinates with other teams/support to complete the request of customers.
- Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
- Plans, executes and manages own workload and projects in cooperation with line leaders.
- Participates in team meetings. Huddles and information cascades.
Skills and Qualifications
- Bachelor's degree in business, purchasing, sales, supply chain or logistics, or related discipline
- Job related experience in Supply Chain and/or Logistics
- Strong knowledge of the support (quotation and order entry fulfilment)
- 1 or more years of experience focused on coordination of project.
- Knowledgeable of MS Outlook and MS Office applications.
- Knowledge in various software applications such as: SharePoint, MS Access
- Fluent in English language both written and oral form
- Can work independently with minimal supervision.
- Excellent time management and problem solving skills.
- Excellent organization and prioritization skills are necessary.
- Demonstrated ability to meet deadlines.
- Knowledge of US geography and transportation systems
