Logistics and Fulfillment Supervisor

Logistics and Fulfillment Supervisor

Duties & Responsibilities

· Ensure customer complaints and platform disputes are addressed promptly and effectively.

· Identify areas for improvement and apply best practices to optimize the fulfillment process, such as flagging fraudulent orders, minimizing errors, and boosting overall efficiency.

· Maintain strong account health on seller platforms and generate reports as required for insights.

· Monitor e commerce platforms and omnichannel systems to prevent overselling.

· Expert in fulfillment guidelines across different online platforms; ensure compliance and coordination with external parties. Oversee the entire fulfillment process, from order entry to last mile delivery.

· Collect and analyze data from multiple platforms, generating daily, weekly, and monthly reports. Work with the E commerce Manager to address any metric breaches and implement solutions.

· Evaluate and investigate returned items.

· File claims for returned, counterfeit, or damaged parcels across various marketplaces if necessary.

· Provide proof of dispatch to customer service.

· Attend marketplace meetings to improve day to day fulfillment operations.

· May be assigned other relevant duties as needed

1. Stock Management

·Ensure items are properly transferred from the E Commerce warehouse to their designated storage locations.

·Conduct spot checks for accuracy, including the return of orders and defective items, and follow up on their merchandising disposition.

·Regularly inspect the proper stacking and piling of merchandise.

·Promptly report the following to the relevant departments for appropriate action:

Slow moving items

Unresolved return orders

Defective items for disposition

2. Picking

· Ensure accurate and timely system order fulfillment and turnover.

· Monitor incoming orders in the system portal regularly (e.g., every 15 minutes).

· Assign orders to pickers in batches, providing them with Picking Lists.

·Randomly select pickers to check the accuracy, quality, and speed of their picking (e.g., hourly).

3.Analytics and Reporting

· Track store performance and key metrics to generate accurate data reports (weekly, monthly, and quarterly by platform).

· Prepare, monitor, and analyze fulfillment KPIs for Chris Sports across all e--commerce stores, including:

· Fulfillment rate

· Cancellation rate

· Return rate and return reasons

· Lost parcels

· Third--party warehouse and courier compliance with agreed SLAs

Days to ship

· Lead the daily update of various monitoring reports, including:

· Order monitoring

· Order return monitoring

· Claims monitoring

· Delivery monitoring

QUALIFICATIONS

· At least 2 years of experience in E-commerce fulfillment or a similar role within the retail industry and familiarity with Shopify and marketplace is preferred.

· Bachelor's Degree in Supply Chain Management, Logistics, or a related field is a plus.

· Strong analytical and problem--solving skills.

· Proficiency in Excel formulas to enhance efficiency and save time is a plus.

· Excellent organizational abilities.

· Capability to make strategic, data--driven decisions.

· Experience in managing team.

· Knowledgeable in any omnichannel (Big Seller, Ginne and Mabang) platform is a plus

· Strong skills in time management and prioritization.

· Ability to work independently with minimal supervision.

· Can work on-site 6 days a week in Quezon City