Locum Credentialing Specialist

Title: Medical Staff Services Support Analyst – Locum Facilitator

Location: Philippines (Remote)

Duration: Long-term contract

About the Company:

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Job Summary:

The Medical Staff Services Support Analyst – Locums Facilitator is responsible for managing the intake and validation of external locums clinicians. This role requires a detail-oriented professional who can validate third-party requests, initiate onboarding workflows, and maintain data accuracy in a high-volume environment. The ideal candidate will possess sound judgment, professional communication skills, and the ability to collaborate effectively with multiple stakeholders.

Key Responsibilities:

• Document Review & Validation: Review and confirm the completeness of locum's assignment letters.
• Stakeholder Communication: Communicate promptly and professionally with appropriate parties when assignment letters contain inaccuracies. Clearly explain errors and ensure resolution.
• Onboarding Execution: Initiate the onboarding process in designated systems of record once the assignment letter is validated. This includes:
• Sending internal applications.
• Performing primary source verifications.
• Data entry.
• Email communication.
• Process Improvement: Identify and document deficiencies in the third-party clinician intake process.
• Collaboration: Work with vendors and internal team members to resolve onboarding issues as they arise.
• Reporting: Distribute a weekly locums clinician reporting package to designated stakeholders.

Qualifications & Requirements:

• Attention to Detail: Must be detail-oriented and exercise sound judgment when validating third-party requests.
• Communication: Ability to communicate professionally, specifically when addressing inaccuracies in letters and explaining errors clearly.
• Workflow Management: Must be able to follow system-supported workflows outlined in electronic processing checklists.
• Volume Management: Capability to handle a high-volume workload effectively.
• Interpersonal Skills: Ability to work effectively and professionally with multiple stakeholders.

Systems & Programs Used:

• Salesforce
• QGenda Credentialing
• DocuSign
• Microsoft Office 365 (including Outlook)
• Locums Agency Vendor Systems
• WebEx