Job Description

Company Description STA. MONICA PAWNSHOP INC. is a diversified financial and retail services provider offering gadget pawnshop services, Western Union money transfers, and ECPay transactions. The company also facilitates bills payment, airline ticketing, and foreign money exchange, serving a wide range of customer needs. In addition, STA. MONICA PAWNSHOP INC. manages auctioned gadgets and sells gadget accessories, creating a dynamic and fast-paced environment. Team members work closely with customers to deliver secure, reliable, and convenient services across all product lines.

Role Description The Loans Manager is a full-time, on-site role based in Guagua, responsible for overseeing daily loan operations within the pawnshop and related financial services. This role includes supervising loan evaluation and approval, monitoring loan portfolios, and ensuring accurate documentation and compliance with internal policies and regulatory requirements. The Loans Manager will lead and train staff on loan servicing procedures, customer handling, and risk management practices, while maintaining high service standards. Daily tasks also involve resolving customer concerns, coordinating with other service units (such as money transfer and bills payment), and generating reports on loan performance and branch profitability. The role requires hands-on involvement in branch operations to ensure efficient workflows and excellent customer experiences.

Qualifications

Strong background in Loan Servicing and Loans, including assessment, approval, monitoring, and collection processes.
Solid understanding of Finance principles, with experience in managing loan-related cash flows and compliance.
Experience in Portfolio Management, including tracking loan performance, managing risk, and optimizing returns.
Demonstrated Customer Service skills, with the ability to address inquiries, resolve issues, and build long-term client relationships.
Previous experience in pawnshop, banking, or financial services operations is highly beneficial.
Proven leadership and team management abilities, including staff supervision, coaching, and performance monitoring.
Strong attention to detail, numerical accuracy, and proficiency in basic office and point-of-sale systems.
Ability to work on-site in Guagua, with reliability, integrity, and adherence to company policies and regulatory standards.
Preferred: Diploma or degree in Business, Finance, or a related field, or equivalent practical experience.