The Operations Team is responsible for coordinating freight jobs, building strong relationships with shippers and carriers, and ensuring smooth logistics operations across Australia.
- Drive award rates by ensuring freight jobs get matched and awarded efficiently
- Generate revenue by actively coordinating jobs to achieve GMV growth targets
- Build and maintain strong clientele relationships with shippers to turn them into repeat platform users
- Expand and cultivate a reliable carrier network directory through effective matching and relationship management
- Monitor newly posted freight jobs to ensure they receive timely and appropriate attention
- Communicate with shippers to confirm job details, answer inquiries, and support job awarding
- Coordinate daily transport movements and proactively reschedule shipments when disruptions occur
- Assist carriers in quoting on jobs that need additional support and guide shippers in selecting the best available offers
- Engage with carriers to match them with suitable jobs based on pricing, availability, and past performance
- Identify and resolve delivery issues or potential errors, escalating to relevant teams when necessary
- Deliver a smooth and professional experience that encourages repeat use from both shippers and carriers
- Maintain accurate records of daily activities and contribute to key performance indicators such as job awards and coordination compliance
- Effectively communicate complex information to a variety of users
- Incorporate changes in work practices in response to changes requested by management
- Understand that Loadshift is a dynamic platform and be willing to embrace changes in the service we offer
- Adhere to Freelancer policies and procedures
- Actively contribute to team meetings and training sessions
- Offer suggestions for improvements
- Perform other duties as required
