Linux - Software Engineering Specialist (L2 Support)

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

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In one sentence

Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.

What will your job look like

• You will support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts
• You will work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues
• You will deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3^rd party vendors
• You will support production systems for critical customers 24/7 in weekly shifts (on-call duty)
• You will do automation of test scripts and assist in validating of scenarios
• You will investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.

All you need is...

Role Requirements-Must Have

• Bachelor's degree in computer science or related field.
• Understanding of Network concepts and network protocols
• Strong Analytical thinking
• Python or Bash scripting and Linux System troubleshooting.

Nice to have / Preferred experience

• SS7, Diameter and HTTP server.
• Network Troubleshooting.
• Experience on Intelligent Routing Controller, Load balancer
• Customer-facing experience
• Generative AI
• SLEE technology knowledge
• Python automation
• Application Server maintenance and troubleshooting experience

Willing to work on a Dayshift, Hybrid set up (3x per week) and in BGC, Taguig Cit/ Ortigas, Pasig City.

Local hiring only. Location: Manila

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• We provide stellar benefits from health to dental to paid time off and parental leave!