About the job Level 3 Team AdministratorPrecision, organisation, impact--this role has it all.
Hi! We're
Smartsourcing, and we're on the lookout for a
Team Administrator to coordinate tasks across the accounting and client service teams. You'll play a key role in supporting client onboarding, managing records, and ensuring workflows are smooth and accurate.
Where JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
About The Role
As a Team Administrator, the core purpose of this role is to provide support to the accounting team, ensuring the seamless operation of daily tasks and aiding our, Client Service Coordinators/Administrators and the Practice Management Team.
The Team Administrator role plays a crucial part in enhancing client services by facilitating efficient client onboarding, maintaining data accuracy, and assisting in various administrative functions to meet client needs.
Key Responsibilities
Physical Mail - incoming
Assist The Onshore Team Administrator As Required With
- Saving mail to SharePoint and distribution (internal/external clients)
- Liaise with Client Service Coordinators or relevant accounting team members with queries
ATOmate
- Process and follow up any documents assigned to your team (by Director)
- Process any unassigned or internal documents. Update the practice management system so these are correctly assigned in the future
- Check ATO Portal to confirm payment plans / debt for processing documents
Client packs
- Assist with the collation of year end packs
- Send and follow up collated packs
- Send and follow up ATO forms (BAS, IAS, FBT, etc) as well as other documents for signing, as required
- Track and save all signed documents
Debt Review
- Review and update ATO debt reports
- Request payment arrangements, as required
- Distribute reports and follow up team members for actions
- Client data maintenance
- Download of various client related ATO Reports: ICA, ITA, etc
Lodgement Administration
- Processing lodgement extensions
- Check status of lodgements online
- Lodge ATO forms through Xero Tax
Data integrity
- Maintain client records in practice management systems and all external client records (e.g. ATO, ABR, etc.), ensuring data accuracy
- Add/edit work items
- Disburse expenses/costs for oncharging to clients
Onboarding and Offboarding clients
Assisting Client Service Coordinators/Client Service Administrators
- Set up/close off work items
- Update all data in practice management systems
- SharePoint maintenance
- Coordinate with onshore team to ensure completion of other tasks (ATO Portal, physical document filing/returning)
- Provide additional support to the Client Service Coordinators and Practice Managers when requested.
About YouPersonal Qualities & Behavioural Capabilities
- Excellent attention to detail
- High level of organisation skills
- Strong interpersonal and communication skills
- Analytical thinking
- Adaptable to change
Qualifications/Education
- Basic knowledge of CRM (database) software, Excel and Word
- Data entry proficiency
- Prior experience in administrative roles, preferably in an accounting or similar field
- Demonstrated ability to handle tasks with precision and accuracy
Benefits
Step Into The Smartsourcing Experience
Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.
Why You'll Love Working Here
About
At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:
- Weekends are yours (we respect your time off)
- 5-day Christmas Leave (unwrap real time off)
- Healthcare from Day 1 for you and your family (because healthcare matters)
- Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
- Night shift differential for evening schedules
- Subsidized gym membership and sports wellness clubs including hiking and free-diving
- Smartsourcing Exclusives (deals made just for you)
- Themed BFFs, monthly knockoffs, summer parties
- Community give-back programs and personal development workshops
- And so much more!
We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.
Step into a role where every task you complete keeps the team moving forward. Join Smartsourcing today. 
