Level 1 Functional/Customer Support Representative

About Clevero

Clevero helps Australian service businesses run their whole operation from one modern platform. Our low-code approach lets businesses build tailored solutions quickly, with CRM, scheduling, invoicing, customer portals and powerful automation all in one place. Our clients cut admin costs, save time and lift their service levels, and many have doubled or tripled in size within a year of adopting Clevero.

The role

You'll be the first point of contact for our customers and help them get the most out of Clevero. You'll handle support requests, troubleshoot issues, help with configuration and setup, and document solutions. You'll work closely with our product and development team on the trickier cases.

This role suits someone who enjoys solving problems, explains things clearly and cares about people. You'll help improve how the platform works for customers and how satisfied they are, and help them get lasting value from it.

What you'll do

• Reproduce and investigate issues before responding, and work out whether it's a platform bug, a configuration issue or the system working as designed.
• Write clear, structured emails to clients with step-by-step guidance, no internal jargon and no timeline promises.
• Record narrated walkthrough videos that show clients how to complete tasks or apply fixes.
• Run screenshare sessions and take client calls promptly, then follow up in writing.
• Escalate to the right person at the right time with a complete brief.
• Write clear closure notes so every case is properly documented.

What we're looking for

• 1+ years in a customer support role
• Hands-on experience with SaaS platforms such as Zoho, Odoo, Salesforce, NetSuite, HubSpot or Zendesk
• Strong problem-solving and communication skills, and the ability to work independently in a remote team
• A bachelor's degree is a plus but not required

You'll thrive here if you are:

• A curious problem solver. You want to understand why something happened, not just close the ticket.
• A clear, patient communicator. You can explain things in plain language to non-technical and older users, and you stay calm with frustrated clients.
• An owner. You see every case through to formal closure and keep clients updated along the way.
• Coachable and detail-oriented. You learn quickly, welcome feedback and notice what others miss.
• Confident with live client contact. You're comfortable on calls, in screenshare meetings and on camera.

Why Clevero

• Fully remote, full-time role
• Work directly with product and development, so your input shapes the platform
• Help growing Australian businesses work smarter every day

If this sounds like you, apply now. We'd love to hear from you.