About Us
Ovation Law Firm is a fast-growing consumer-focused law firm dedicated to delivering outstanding legal services while fostering a supportive, high-performance, and innovative workplace. As we continue to scale our operations, we are seeking a motivated and detail-driven Legal Receptionist to support and elevate our legal team.
About The Role
In this role, you will serve as the first point of contact for Ovation Law Firm, working closely with the Intake, Legal, and Administrative teams to ensure clear, professional, and timely communication with clients and prospective clients. You will be responsible for managing inbound calls, scheduling consultations, routing inquiries, and supporting front-office administrative functions in a fully remote environment. This role plays a critical part in creating a positive client experience, maintaining organized communication workflows, and supporting case progression from initial contact through handoff to legal teams. Strong English communication skills are essential for success in this role.
Key Responsibilities
- Answer and manage incoming calls using the firm's virtual phone system in a professional and courteous manner.
- Serve as the first point of contact for clients and prospective clients, ensuring a positive and empathetic experience.
- Screen, route, and prioritize calls, messages, and inquiries to the appropriate departments or team members.
- Schedule, confirm, and manage client consultations and appointments.
- Collect and accurately document basic client information during intake calls (no legal advice).
- Maintain accurate call logs, messages, and client records in the firm's CRM and case management systems.
- Monitor voicemail and email inboxes and respond or escalate as appropriate.
- Support administrative and operational tasks related to front-office and intake functions.
- Uphold client confidentiality and comply with legal and ethical standards.
- Ensure professionalism, consistency, and quality in all client communications.
Qualifications
- Strong English communication skills (C1 level), both verbal and written.
- At least 12 years of experience in a receptionist, administrative assistant, call center, or customer service role.
- At least 12 years of experience operating cloud-based business phone systems such as RingCentral, Dialpad, or comparable platforms.
- Excellent phone etiquette and interpersonal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Proficiency with computers and common office tools (email, calendars, basic data entry).
- Reliable internet connection and a quiet, professional workspace.
Nice-to-Have / Preferred Qualifications
The following experience is helpful but not required for success in this role:
- Experience working in a law firm or legal services environment.
- Familiarity with client intake or call screening processes.
- Experience working remotely in a client-facing role.
Requirements
- Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
- Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher.
- Must have a stable internet connection with a minimum speed of 25 Mbps.
- Availability to work during U.S. business hours (PST).
- Willingness to use time-tracking software.
What We Offer
- Earn $4-$5/hour.
- Competitive hourly pay based on skills and experience (full-time, 40 hours/week).
- 100% remote work environment.
- 6 paid time-off (PTO) days per year.
- Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
- Long-term growth and stability in a high-impact operational role.
This position is only open to candidates located in the Philippines. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.
