Leasing & Tenant Support Specialist

Do you thrive on solving problems on the spot, keeping tenants happy, and making sure nothing falls through the cracks Are you the type of person who can juggle a ringing phone, a maintenance request, and a leasing follow-up, all while staying calm and customer-focused If you love bringing order to a fast-paced property management environment and take pride in being the dependable point of contact tenants and prospects can count on, this opportunity could be the perfect fit for you.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's where you come in.

The Role: Tenant Relations & Operations Virtual Assistant

Imagine being the calm, reliable voice tenants and prospects hear when they call in, the person who makes sure every showing, work order, and lease renewal is handled before it becomes a problem. Every call you answer, every Rently code you issue, and every record you keep accurate helps a property management business run smoothly and keep tenants satisfied.

You're not simply answering the phone. You're the operational backbone that keeps leasing, maintenance, and tenant communication moving, especially on weekends, when responsiveness matters most. From handling live customer service calls to maintaining the operations master sheet, your work directly supports tenant satisfaction and property performance.

You thrive on staying one step ahead, juggling multiple channels of communication, and resolving issues independently. Whether you're scheduling a self-showing, reconciling water charges, or flagging a delinquent account, you bring consistency, accuracy, and a customer-first mindset to every interaction.

What Your Days Might Look Like:

• Answer inbound calls live and respond promptly to text, email, and WhatsApp messages from current tenants and prospective renters
• Handle leasing inquiries, schedule and troubleshoot self-showings, and follow up with leads in real time
• Log every prospect interaction in the leads tracker using the established color-coded workflow
• Resolve routine tenant questions and requests independently without needing constant supervision
• Create and route maintenance work orders to the correct vendor in the property management system
• Keep tenant records, lease dates, and contact information accurate and current in the property management system
• Review rental applications over the weekend to ensure 24-hour response time
• Issue and reset self-showing access codes, verify prospect identification, and guide callers through the self-tour process
• Monitor the self-showing device tracker and flag offline hubs or failed access to the team
• Review the property management system at the start of each month for late or missed payments and issue required late notices
• Notify the team of delinquencies through the team communication channel
• Track lease end dates and flag tenants 90 days prior to expiration for renewal offers
• Track and prompt bi-annual property inspections every 6 months and coordinate scheduling
• Maintain the operations master sheet, including tenant roster, utility payments, cleaning and completion schedule, property details, and vendor list
• Reconcile tenant utility charges against vendor payments monthly and flag mismatches
• Complete Fair Housing training and maintain Fair Housing compliant communication at all times
• Apply screening criteria uniformly to every applicant with no exceptions
• Handle emergency dispatch situations quickly following established protocol, then notify the team
• Escalate matters outside standard process, disputes, legal or eviction-related matters, or anything uncertain to the appropriate manager or team channel

Who We Think Will Thrive in This Role:

• You're fluent in written and spoken English, with a clear, professional phone presence for client-facing communication
• You're confident handling live inbound calls and can guide tenants and prospects through a conversation with a customer-first mindset
• You have strong administrative skills with exceptional attention to detail and accuracy in data entry
• You're comfortable juggling multiple communication channels at once, including phone, text, email, and chat platforms
• You can resolve routine tenant questions and requests independently, without needing constant supervision
• You're proficient in Google Sheets and pick up new software platforms quickly
• You're highly organized and can manage multiple priorities, deadlines, and recurring tasks simultaneously
• You're proactive, dependable, and capable of working independently in a remote, weekend-priority schedule
• You enjoy following structured workflows while looking for ways to improve accuracy and efficiency
• You're comfortable working with property management, scheduling, and operations tools, and adapt quickly to new ones
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with clients who respect your time and value your skills. You'll join a remote-first team that genuinely supports you, and you'll see the impact of your work in real, tangible ways that matter to the people you work with.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you're making.

Here's what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.