This is a remote position.
We are seeking a highly motivated and experienced
Leasing & Resident Relations Coordinator to join our property management team. The ideal candidate will be a proactive and organized individual with a
strong background in residential leasing, tenant relations, and administrative support. This role is crucial in ensuring high occupancy rates, fostering positive resident experiences, and maintaining efficient property operations.
Responsibilities:
- Manage the full leasing cycle, including property marketing, conducting showings, screening prospective tenants, and preparing all leasing documentation.
- Proactively manage lease renewals, including communicating with residents, negotiating terms, and preparing renewal agreements to maximize resident retention.
- Serve as the primary point of contact for resident inquiries and concerns, fostering positive tenant relations and implementing retention strategies.
- Oversee rent collection processes, address late payments, and initiate eviction procedures when necessary, ensuring compliance with all legal guidelines.
- Provide comprehensive administrative support for daily property operations, including maintaining accurate resident files and property records.
- Assist the Property Manager with various tasks, contributing to the smooth and efficient functioning of the property.
- Ensure all leasing and resident relations activities adhere to fair housing laws, company policies, and local regulations.
- Contribute to community-building initiatives and events to enhance the resident experience and foster a strong sense of community.
Requirements
Qualifications:
- At least 1 year of working experience in property management, with a strong focus on leasing and resident relations.
- Demonstrated knowledge of the full leasing cycle, from marketing to move-in.
- Experience with rent collection and understanding of eviction processes.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in property management software (e.g., Yardi, AppFolio, RealPage) is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-service oriented with a positive and proactive attitude.
- Quiet home office work environment.
- Willing to work on the graveyard shift.
- Fast and reliable internet connection of at least 20MBPS with internet backup available.
- Dependable electricity with power backup available.
- At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc.
