Leasing & Outreach Specialist

Leasing & Outreach Specialist

Job Type: Full-Time

Work Hours: Monday to Friday, 1:00 PM to 9:30 PM Central Time, with a 30-minute break

Salary: $1,000 per month

Job Overview:

We are seeking a warm, enthusiastic, and customer-focused Leasing & Outreach Specialist to support leasing operations across multiple multifamily communities. In this role, you will proactively engage with prospective residents through outbound calls, text messages, and email, build rapport with prospects, and actively convert qualified leads into property tours and applications. The ideal candidate is a strong communicator who is confident on the phone, personable, engaging, and comfortable building relationships with prospective residents. This role requires someone who can take initiative, follow up consistently, and help drive leasing opportunities from initial contact through application. The selected candidate will primarily work through the EliseAI platform/CRM, with training provided.

Key Responsibilities:

• Make proactive outbound calls to prospective residents and follow up with leads through phone, text, and email.
• Build rapport with prospects by understanding their needs, preferences, and move-in timelines.
• Qualify leasing leads and provide accurate information about available units, pricing, amenities, and leasing requirements.
• Convert qualified leads into property tours and rental applications through consistent and effective follow-up.
• Schedule and coordinate property tours based on prospect and community availability.
• Track and update prospect interactions, lead status, tours, and applications in the EliseAI platform/CRM.
• Manage and follow up on leads across assigned communities to ensure timely responses and no missed opportunities.
• Coordinate with leasing and property management teams regarding prospect questions, special requests, or issues requiring additional assistance.
• Meet leasing outreach, follow-up, and conversion goals while maintaining a professional and positive prospect experience.

Required Skills & Qualifications:

• Previous experience in leasing, property management, sales, customer service, or a similar prospect-facing role.
• Excellent verbal and written English communication skills with a confident, engaging, and professional phone presence.
• Strong interpersonal and relationship-building skills, with the ability to build rapport quickly with prospective residents.
• Comfortable making frequent outbound calls and proactively engaging with leasing prospects.
• Engaging, enthusiastic, and persuasive, with the ability to confidently guide prospects toward tours and applications.
• Strong follow-up skills and the ability to maintain consistent communication throughout the leasing process.
• Strong organizational skills with the ability to manage multiple prospects, communities, follow-ups, and priorities.
• Detail-oriented with accurate documentation and record-keeping skills.
• Comfortable learning and working with CRM and leasing technology.
• EliseAI experience is a plus but not required; training will be provided.
• Ability to work independently, stay organized, and maintain professionalism when handling prospective resident inquiries.
• Ability to support multiple communities and adapt to changing leasing priorities.

Note: An NBI or police clearance will be required upon acceptance of the job offer.