Job Purpose
The Learning & Talent Development (L&TD) Manager is responsible for designing, driving, and scaling learning strategies, talent management frameworks, and capability-building programs across the organization. In a high-growth, tech-enabled shared services and managed solutions ecosystem, this role ensures that our workforce remains agile, future-ready, and aligned with client-centric service demands and business growth strategies.
Key Responsibilities
1. Learning & Development Strategy
- Needs Analysis: Conduct organizational needs assessments across business units (IT, Shared Services, Business Transformation, Operations) to identify capability gaps.
- Program Design & Execution: Architect end-to-end learning solutions—including functional upskilling, leadership development, compliance, and onboarding programs.
- Digital & Blended Learning: Drive the implementation and adoption of digital learning platforms (LMS, micro-learning apps) and gamified learning experiences.
- L&D ROI & Analytics: Establish key performance metrics to track learning impact, employee adoption, skill acquisition, and business ROI.
2. Talent Management & Succession Planning
- Talent Frameworks: Implement talent identification, performance management, and career progression pathways tailored to client-facing and corporate roles.
- Succession Management: Identify critical roles and high-potential (HiPo) employees; build targeted development programs to build a strong talent bench.
- Competency Mapping: Continuously update and refine job competency models aligned with evolving tech and industry capabilities.
3. Leadership & Culture Building
- Managerial Capabilities: Develop leadership workshops and coaching programs to build agile, empathetic, and performance-driven managers.
- Continuous Learning Culture: Champion initiatives that foster continuous learning, peer-to-peer knowledge sharing, and employee engagement.
- Diversity & Inclusion: Embed inclusive leadership principles into all learning modules and developmental opportunities.
4. Partner & Vendor Management
- External Providers: Source, evaluate, and manage relationships with external training providers, academic institutions, and certification bodies.
- Budget Management: Manage the L&TD budget efficiently, ensuring optimal resource allocation and cost-effective delivery.
Qualifications & Requirements
- Education: Bachelor's degree in Human Resources, Organizational Development, Psychology, Business Administration, or a related field.
Experience:
- At least 5 years of progressive experience in Learning & Talent Development, Organizational Development, or HR Business Partnering.
- Experience within Shared Services, BPO, Managed Services, Technology, or Telecom environments is highly preferred.
- Proven track record of managing end-to-end talent frameworks and digital learning ecosystems.
Technical Skills:
- Hands-on experience with modern Learning Management Systems (LMS), HRIS platforms (e.g., Workday, SAP SuccessFactors, BambooHR), and instructional design tools.
- Strong proficiency in data analytics to measure learning effectiveness.
