The Learning Specialist delivers learning programs for both drivers and head office employees, fostering operational excellence and a culture of continuous growth. Reporting to the Training Manager, this role manages and administers the Lotus LMS, develops and updates training materials, and monitors post-training performance to ensure effectiveness. The Learning Specialist works closely with HR, Recruitment, and Operations teams, supports engagement initiatives, and prepares timely end-of-day reports. Through these efforts, the role helps build a skilled and motivated workforce, directly enhancing service quality and supporting the companys business objectives.
Qualifications
- Bachelors degree in HR, Education, Psychology, Business, or related field
- 23 years of experience delivering training to both frontline and office teams
- Skilled in designing training materials (slides, guides, microlearning, etc.)
- Familiar with Learning Management Systems (e.g., Lotus LMS)
- Strong facilitation and presentation skills
- Good at working with HR, Operations, and other teams
- Organized, detail-oriented, and able to submit daily reports
- Flexible and proactive in finding solutions to training needs
- Willing to travel as needed
