Qualifications:
- Candidate must possess at least a Bachelor's/College Degree, English/Liberal Arts, Linguistics/Languages, Mass Communications or equivalent.
- At least 1-2 years of working experience in a BPO
- Preferably 1-2 Yrs Experienced Employees specializing in Training & Development or equivalent.
- Computer literate with PPT, Word, Excel, Outlook, etc
- Strong presentation skills
- Good Communication skills,.
- Strong ability to exercise good judgment and make sound business decisions
- Ability to handle multiple and shifting priorities
- Excellent leadership, interpersonal, problem-solving, analytical and organizational skills
- Team-oriented
- Flexibility in schedule and workload
- Maturity to maintain confidentiality.
About the role
As a Learning Delivery Specialist II at Alorica Teleservices, Inc., you will be responsible for delivering exceptional training and development programs to our talented team. This full-time role based in Alorica Fort. You will play a crucial part in ensuring our employees have the skills and knowledge to excel in their roles and contribute to the overall success of the organization.
What you'll be doing
- Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
- Create, Enhance, and Facilitate additional training courses or programs related to the Company's University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
- Evaluate language usage of designated employees requiring extensive support.
- Create and implement action plans in order to provide on-going and supplemental language training to employees requiring additional training.
- Plan, organize, and deliver specific language support activities to improve English communication skills.
- Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.
- Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.
- Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
- Support Language incentive programs and coordinate project specific language incentive activities to achieve better implementation of English language skills.
- Inform management of English usage training progress.
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with Company policies and procedures.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement as well as team performance.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
