Company Description Alorica is a full-service customer experience (CX) partner that helps brands design and deliver interactions that build lasting customer relationships. The company combines proven performance, deep industry expertise, and advanced technology to drive measurable results for clients. Alorica is known for pioneering new approaches to CX, challenging convention, and staying true to values of integrity and authenticity. With 100,000 professionals in 17 countries, the company supports more than 250 brands in over 75 languages. Team members join a global community that values curiosity, creativity, connection, and commitment to excellence.
Role Description The Learning Specialist is a full-time, on-site role based in Davao, responsible for supporting employee development and performance through effective learning initiatives. Day-to-day activities include designing and delivering training programs, managing learning schedules, and coordinating with operations leaders to address skill gaps. The role involves creating instructional materials, maintaining learning records, and ensuring accurate use of learning management systems. The Learning Specialist will facilitate classroom and small-group sessions, provide coaching and feedback to learners, and evaluate training effectiveness using defined metrics. Collaboration with stakeholders to continuously improve learning content and methods is a key part of this position.
Qualifications
- Candidates should possess Training & Development and Instructional Design skills to create, deliver, and evaluate effective learning experiences.
- Candidates should possess excellent Communication skills for facilitating sessions, writing clear training materials, and engaging diverse learner groups.
- Candidates should ideally have experience in corporate or contact center learning environments and familiarity with adult learning principles.
- Candidates should demonstrate strong organizational skills, attention to detail, and the ability to work collaboratively with cross-functional teams.
- A bachelor's degree in Education, Training, Psychology, Human Resources, or a related field, or equivalent practical experience, is preferred.
