Learning Experience Design Manager

Job Description :

Learning Experience Design Manager

At TTEC, we're all about the Human Experience. Elevated. As a Learning Experience Design Manager At Home across PH location,you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Looking for an opportunity to build exceptional learner and customer experiences Passionate about learning sciences-based technology and user experience Are you a fan of game design and videogames In this role, you'll oversee the design of amazing learning experiences through the lens of the learners. You'll bring your instructional design and user experience design to drive better learning engagement and better learner knowledge and retention. You'll be exposed to innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning.

You'll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented, and data driven. This exciting role uses a variety of methodologies and technologies from instructional design, user experience design, learning science, and media design to create learning content and experiences.

During a Typical Day, You'll

• Oversee a team that builds, incubates, tests, and implements learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies

• Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes
• Conduct research on learning tools and platforms
• Engage with the team of Learning Experience Designers, coach and mentor them to reach for amazing learner and customer experience

In this role, you'll report to the Global Head of Learning and Development Innovation and Technology. You'll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.

What You Bring to the Role

• 8 years of demonstrable experience building e-learning content using Adobe Captivate, Articulate Storyline, iSpring, or similar learning design authoring tools and using learning technology apps for rapid design
• Knowledge of and practical application of adult learning theory, user design, and learning design principles
• Experience in using emerging L&D technologies, such as AI-based adaptive learning systems, xAPI, Virtual Reality, and Augmented Reality
• Experience in facilitating focus groups, usability sessions, and subject matter expert interviews
• Experience using Learning Management Systems and/or Learning Experience Systems
• Proficiency in Microsoft Office including using advanced features in PowerPoint and Excel
• Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs
• Ability to manage, coach, mentor, and develop a remote and diverse team, fostering an inclusive work culture

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.