The Learning & Development Officer creates and administers training initiatives that strengthen communication, technical capabilities, and overall performance. The role ensures learning solutions support organizational objectives while inspiring creativity, engagement, and continuous employee development.
Strategic & Tactical Functions
- Develops and executes training programs aligned with business priorities and operational requirements.
- Converts organizational goals into practical learning interventions that boost performance and enhance customer experience.
- Regularly evaluates training outcomes and recommends enhancements to address evolving business needs.
Reporting & Analytics
- Produces and maintains comprehensive training reports, dashboards, and performance metrics.
- Interprets training data to uncover trends, skill gaps, and improvement opportunities.
- Provides data-driven insights and recommendations to leadership for workforce development planning.
Process & Compliance
- Updates and adjusts training content, tools, and processes in line with approved business or operational changes.
Leadership Responsibilities
- Cultivates a supportive and engaging learning environment that encourages employee motivation and growth.
- Partners with cross-functional leaders to help drive broader organizational development initiatives.
QUALIFICATIONS:
- Graduate of any four-year Business-related course; B.S. Psychology is also acceptable/preferred.
- At least five (5) years of professional experience in Learning and Development.
- Exposure to end-to-end training lifecycle including needs assessment, design, delivery, and evaluation.
- Experience in conducting leadership and developmental training programs.
Specialization / Industry Expertise
- Background and specialization in Learning and Development, organizational training, or related fields.
