The Learning & Development Lead directs all Business-line related knowledge capabilities. This includes oversight on analysis, review, development and execution of programs, standards and strategies.
What this job involves:
Responsibilities:
- Review the Business line's current Training systems
- Initiate Training Needs Analysis to identify the training requirements
- Bench mark, introduce procedures and workflows, introduce and measure performance across business functions to ensure consistency across customer experience
- Develop measurement system to monitor, track and reward team members
- Develop tools to measure contract performance, develop dashboards and reports for business consumption
- Work closely with Operations leadership and provide oversight for day-to-day operations
- Conduct regular audits to ensure quality, consistency and accuracy
- Develop and implement a standard governance framework
- Lead projects as may be assigned, and ensure that milestones are met
- Work with Global Lean Six Sigma team for the process improvement initiatives for the business
Sounds like you To apply, you need to be:
Requirements:
- Minimum of three years experience in a related field is required for this position
- Project Management experience needed
- Background in ISO certification, QMS, Six Sigma is preferred
- Willing to work on shifting/rotating schedules
- Bachelor's degree preferred
