The Role
You will design, deliver, and continuously improve comprehensive training programs for team members and ensure engaging and informative training sessions for employees.
Key Responsibilities:
1. Training Development
- Research and stay updated on the latest learning and development best practices.
- Design and develop comprehensive instructional materials, including presentations, handouts, and learning activities tailored to the needs and demographics of the target audience.
- Formulate strategies and guidelines for impactful communication, enabling team members to drive meaningful conversations while delivering true value to our customers and stakeholders.
2. Training Delivery
- Conduct engaging and informative training sessions for employees.
- Utilize various teaching methods, such as lectures, workshops, demonstrations, recorded training, and role-playing exercises, to facilitate learning and skill development.
- Adapt training content and delivery methods to accommodate different learning styles and needs.
3. Support
- Provide coaching and guidance to employees to equip them with various skills to ensure every interaction with customers is positive, helpful, and reflects the brand's values.
- Ensure that performance and behavioral standards are implemented and consistently being followed.
4. Program Evaluation and Improvement
- Conduct pilot/initial training sessions with a selection of team members to fine-tune the approach and content based on direct feedback.
- Collaborate with leaders and stakeholders to implement changes and updates to training content and methodologies based on evaluation findings.
- Identify training needs and opportunities for continuous improvement.
- Use AI tools like Claude, Google Gemini and NotebookLM to improve curriculum design and delivery
- Other tasks and activities assigned by the Learning and Development Manager.
5. Expected Deliverables
- A comprehensive suite of training materials aligned with the needs of all our team members.
- Engaging and effective training sessions to introduce and reinforce key concepts and skills.
Qualifications:
- Bachelor's Degree in Psychology, Behavioral Science, Education, or Business Administration (major in Sales and Customer Relationship Management is preferred)
- 1-2 years experience in Training or Learning & Development, using various training delivery methods (in-person and virtual classroom, video-recorded training, etc.)
- Experience working in a cross-cultural or multi-cultural environments
- Familiarity with LMS platforms (e.g., Litmos, Moodle, or similar platforms)
- Exposure to instructional design frameworks (ADDIE, SAM, Bloom's Taxonomy)
- Experience building or contributing to an L&D content library from the ground up
- Knowledgeable in the use of AI tools like Claude, Google Gemini and NotebookLM for training purposes
- Knowledgeable in the use of Google workspace and tools
- Background in retail, e-commerce, customer service, or wellness/lifestyle industries is preferred, but not required
Why work for Ecosa
Ecosa is an eCommerce company dedicated to transforming our customers lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.
At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.
Benefits
- Competitive Salary
- Retirement Plan
- Leave Credits All Convertible to Cash
- HMO Plan + 2 Dependents Fully Covered
- Generous Performance Bonuses
- Annual Company Outing
- Flexible Leaves
- Great Career Progression
- Casual Friday, Everyday!
Ecosa is an equal opportunity employer and screens applications regardless of race, beliefs, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team!
Important Note:
Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.
