Learning and Development Trainer II | TP Vertis North

Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era, the company has evolved its brand and capabilities to remain at the forefront of customer experience and digital transformation. TP emphasizes a sharper, more modern, and empathetic approach to service delivery while maintaining its longstanding expertise. The organization is committed to being intelligent, future-proof, and adaptable to changing business needs. Joining TP means being part of a forward-looking company that values innovation and people-centric solutions.

Role Description The Learning and Development Trainer II | TP Vertis North is a full-time, on-site role based in Quezon City. This role is responsible for facilitating training programs for existing team members, including classroom sessions, workshops, and refresher courses aligned with company standards and client requirements. The Trainer designs and updates learning materials, training modules, and performance support tools, ensuring content is accurate, engaging, and aligned with business goals. Day-to-day tasks include evaluating learner performance, providing coaching and feedback, and tracking training outcomes to identify opportunities for improvement. The role also collaborates with operations, HR, and other stakeholders to support employee development initiatives and ensure a consistent, high-quality learning experience.

Qualifications

• Demonstrated skills in Training & Development and Training, including course facilitation, curriculum implementation, and learner assessment.
• Experience in Coaching and Communication, with the ability to deliver clear feedback and engage diverse groups of learners.
• Background or familiarity with Human Resources (HR) practices related to learning, performance, and employee engagement is advantageous.
• Strong presentation, interpersonal, and documentation skills, with the ability to adapt training styles to different audiences.
• Proficiency in using digital tools and learning platforms to deliver and track training programs.
• Prior experience in a training, L&D, or similar role within a BPO or service-focused environment is preferred.
• Ability to work on-site in Quezon City, manage multiple training schedules, and meet deadlines in a fast-paced environment.