We're seeking a proactive and results-driven Learning and Development Supervisor to lead the design, implementation, and management of impactful training programs focused on leadership development and organizational growth.
Key Responsibilities:
- Facilitate & Deliver: Lead engaging, high-impact training sessions focused on soft skills, leadership development, communication, and professional development.
- On-the-Floor Observation: Transition from the classroom to the production floor. Observe participants in their day-to-day environment to see skills in action.
- Drive Behavioral Application: Focus relentlessly on post-training execution. Move beyond attendance to ensure learners successfully apply new soft skills and leadership behaviors to their daily workflows.
- Feedback & Mentorship: Provide constructive, real-time and structured feedback to participants to reinforce learning and improve performance.
- Assess & Evaluate: Create robust pre- and post-training assessment tools to accurately measure knowledge retention and skill gaps.
- Manage Training Operations: Track, analyze, and report on learner metrics including attendance, assessment scores, and training completion rates.
- Continuous Improvement: Use data insights and post-training observations to refine training materials and strategies.
Job Requirements:
- 1 year of experience in an L&D or Corporate Training (experience in BPO is a major plus).
- Graduate in Psychology, Human Resources, or a related field, OR equivalent hands-on experience in BPO training.
- Willing to work fully onsite in San Pedro, Laguna
