The Learning and Development Specialist serves as a subject matter experts to analyze learning needs, define learning outcomes, and align on instructional strategy, and learner advocate in guiding learners toward available tools, platforms, and continued learning opportunities.
KEY RESPONSIBILITIES
You will:
- Design and develop instructional content and performance support materials, including eLearning, VILT/ILT materials, microlearning, toolkits, job aids, infographics, and videos.
- Deliver live virtual and in-person learning sessions using platforms such as Zoom, Microsoft Teams, and other learning technologies.
- Ensure high-quality learner engagement and satisfaction by employing best practices in adult learning theory, instructional design, and facilitation.
- Conduct pre-, mid-, and post-session communications and learning reinforcements for virtual and instructor-led sessions.
- Evaluate learning effectiveness using performance metrics, feedback mechanisms, and post-training assessments to refine future design and delivery.
- Maintain project plans for content creation and learning initiatives, ensuring alignment to timelines, budgets, and stakeholder expectations.
- Partner with global design and delivery teams to ensure consistent learner experiences across geographies and functions.
- Stay up to date on emerging technologies and learning trends to continuously improve design and delivery methods.
Qualifications:
- Bachelor's degree in Communication, Education, Human Resources, Organizational Communication, Organizational Leadership, or Organizational Psychology
- At least 2 5 years experience in learning, education, human resources or related field.
- Experience with virtual classroom environments & software, eLearning and virtual technology in a global shared service environment
Location: BGC
Schedule: Nightshift | Hybrid (2x-3x onsite)
