Job Description
Here are some of the responsibilities of an L&D manager:
Training program design
Create learning strategies, design training programs, and assess their effectiveness
Training delivery
Initiate, coordinate, and deliver training programs, and follow up with participants
Training needs analysis
Identify training needs through brainstorming sessions, employee requests, and guest feedback
Training program evaluation
Monitor training attendance and enrollment, and assess the transfer of learning to operations
Training program alignment
Ensure training programs are aligned with the hotel's operations strategy
Training program implementation
Implement and maintain training checklists, and ensure training is consistently delivered
Training program support
Provide coaching and guidance to trainers and leaders, and support new hires
Training program partnerships
Partner with industry associations, training companies, and academic councils
Training program records
Maintain accurate records of training activities and participant information
Training program resource library
Develop and manage a central resource library of training materials
Talent management
Develop and implement a talent management process, including performance management and colleague mobility
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