The Learning & Development / Engagement Manager is responsible for driving learning initiatives, leadership development programs, employee engagement activities, and organizational culture strategies across the organization. This role partners with business leaders and property teams to enhance employee capability, strengthen engagement, improve retention, and support business objectives.
Key Responsibilities:
- Develop and implement learning and development strategies aligned with organizational goals.
- Design and facilitate training programs, leadership development initiatives, and succession planning activities.
- Oversee onboarding and employee orientation programs to ensure a positive employee experience.
- Plan and execute employee engagement initiatives, recognition programs, and wellness activities.
- Analyze training needs and engagement survey results to identify development opportunities.
- Manage learning calendars, training records, and program effectiveness evaluations.
- Partner with department heads and property leaders to address capability gaps and workforce development needs.
- Support change management, talent management, and culture-building initiatives.
- Monitor training budgets and vendor relationships where applicable.
- Prepare reports and recommendations on learning outcomes and employee engagement metrics.
Qualifications:
- Bachelor's degree in Human Resources, Psychology, Business Administration, Hospitality Management, or a related field.
- Minimum 5 years of experience in Learning & Development, Employee Engagement, Training, or Human Resources.
- Experience in the hospitality industry is an advantage.
- Strong facilitation, presentation, coaching, and stakeholder management skills.
- Knowledge of learning management systems, employee engagement programs, and talent development practices.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with multiple properties and business units.
