The L&D Officer at NUSTAR Resort & Casino conducts and/or supports training programs by facilitation, coordinating logistics, communication, and administration with participants and department heads. They work closely with both the Learning & Development team and operations trainers to organize materials, process course evaluations, and collaborate with external suppliers. Additionally, they update other teams on training events, ensuring cross-team participation, and may assist with other resort events, conferences, and webinars when needed.
Create, Plans and Executes L&D Programs: Designs L&D programs and initiatives in collaboration with the Learning & Development Manager to meet the competencies of each job function and address performance gaps. CoordinatesandfollowsuponbothinternalandexternalL&Dinitiativesandprograms. Maintain straining participant records, including registration, attendance, and evaluations. Communicates with participants regarding training schedules, requirements, and logistics. Monitors, measures, and reports on colleagues L&D plans and achievements within agreed formats and timeframes. Remains knowledgeable about project information by keeping training manuals and memos updated. Serves as a point of contact for internal and external stakeholders regarding training inquiries, registrations, and logistics.
Adheres to L&D Regulations: Ensures all learning activities comply with relevant statutory and organizational policies and requirements. Adheres to learning standards set by local authorities and regulations, particularly those related to safety and security, such as Basic Food Hygiene, Occupational First Aid, Work at Height, and Company Emergency Response Team. Supports trainers with formatting and branding of materials and ensure the smooth running of all courses. Manage all applications from initial inquiry stage to participation and follow-up, ensuring high quality of service delivery and responsiveness to clients/participants needs.
L&D Needs Analysis: Maintains a consistent presence in the training department and actively interacts with Trainers to ensure they are engaged in productive work. Identifies opportunities for improvement and implements solutions to enhance the efficiency and effectiveness of training programs.
Team Culture and Involvement in Wider Function Relationships: Supports and assists with other tasks that significantly impact the department. Develops and maintains strong working relationships with support departments, operations, and team members to foster partnerships that lead to success, consistent results, and credibility. Tracks trends and makes recommendations for refresher or up-training programs. Displays a positive attitude throughout the organization to help create a pleasant working environment. Performs other duties and responsibilities as assigned.
Qualifications
Diploma or Bachelor's Degree in Psychology, Hospitality/Human Resources Management, Business Management.
Ability to design courses and knowledge of teaching/training.
Interpersonal skills and the ability to work with and motivate people at all levels of an organization.
Good written and verbal communication skills, with the ability to interact professionally.
Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and accuracy in data entry, documentation, and correspondence.
Proactive problem-solving abilities and a willingness to take initiative in a fast-paced environment.
Flexible and adaptable to changing priorities, with the ability to work independently or as part of a team.
Innovative and able to offer new ideas and ways of working.
Adaptable and possess a Growth Mindset.
At least 2 years of experience as a in Training/Learning and Development or in a similar role; preferably in Hotel/Hospitality or Integrated Resort.
Proficient in MSOffice applications (Word, Excel, Power Point, Outlook, etc.).
